HOMEOWNER HARDSHIP ASSISTANCE
If you’re worried about losing your home, you’re not alone. Many people are struggling right now, but you don’t have to face this by yourself. We can help you find the answers you need.
What You Can Do Right Now
Reaching out early can make a big difference. The sooner you connect with your lender or a housing counselor, the more choices you may have — and the easier it can be to navigate this difficult time. Waiting too long could limit your options and make things more stressful.
To help you get started, Fannie Mae® has a resource library with options to stay in your home. It walks you through different scenarios and can help you understand which path might be best for your situation.
We Understand Life Happens
If you're having trouble making your mortgage payments, we encourage you to contact your lender or speak with a certified housing counselor as soon as possible.
Most lenders want to help you stay in your home. While they aren’t legally required to offer a solution, many are willing to work with you to find one that fits your needs.
Possible Ways Your Lender Can Help
- Repayment plan: Catch up on missed payments over time through a schedule you and your lender agree on.
- Loan modification: Adjust your loan terms to make payments more manageable — this could include lowering your interest rate or extending the loan term.
- Forbearance: Temporarily reduce or pause payments, with a plan to bring your account current later.
- Short sale: If keeping your home isn’t possible, you may be able to sell it for less than what you owe.
Contact us and we'll guide you through the process and help you determine which option is best for you.
What You'll Need When You Call
- Your two most recent pay stubs
- Your most recent W-2 tax statement
- Your most recent bank statement
- A written explanation of your financial hardship
- A list showing your income and expenses
Who To Contact
- SchoolsFirst FCU mortgage: (866) 227-4394.
- Mortgage with another lender: Contact your lender directly.
- SchoolsFirst FCU Home Equity Loan or Home Equity Line of Credit (HELOC): (800) 462-8328, ext. 8723.
- HUD-certified housing counselor: (800) 569-4287.
If you still have questions after speaking with your lender or counselor, please call us at (800) 462-8328 — we’re ready to help.