Member Rewards Redemption Guide

You'll need to log in to Online or Mobile Banking to access the Member Rewards website.

Getting Started

Access your Member Rewards website in three quick steps.

Online Banking:

  1. Locate Your Rewards Points from the account dashboard.
  2. Click Redeem Points.
  3. Select Continue to visit the Member Rewards website.

Mobile Banking:1

  1. Tap on your Rewards Credit Card or Investment Checking account.
  2. From the navigation menu, select Redeem Points.
  3. Tap Continue to visit the Member Rewards website.

Viewing Earned Points

See all your earned points at any time on the Member Rewards website.

Online Banking:

  1. Once you're on Rewards Redemption website, click on Points.
  2. Choose the following:
    • Account Number.
    • Period.
    • Month.
  3. Click View Statement.
    • Your updated Previous Point Balance, Points Earned, Points Redeemed and the remaining Point Balance populates.

Note: You can view a detailed breakdown of points earned in the Points History.

Mobile Banking:1

  1. From the navigation menu, select Points.
  2. Choose the following:
    • Account Number.
    • Period.
    • Month
  3. Tap on View Statement.
    • Your updated Previous Point Balance, Points Earned, Points Redeemed and the remaining Point Balance populates.

Note: You can view a detailed breakdown of points earned in the Points History.


Redeeming Points

You can redeem points in one of the following ways:

  1. Visit the Member Rewards website.
  2. Call the Member Rewards Redemption Center at (833) 251-6392. Representatives are available Monday – Friday, 7 a.m. – 7 p.m. PST and Saturday – Sunday, 6 a.m. – 4 p.m. PST.

Reward Options

You can turn the points you earn into rewards for:

  • Travel.
  • Merchandise.
  • Gift cards and eGift cards.
  • Prepaid Mastercard.
  • Cash back.
  • Statement Credits.
  • Pay with Rewards.
  • Transaction Eraser.

View the Member Rewards FAQ to learn more.

If you need assistance redeeming your points, please call the Member Rewards Redemption Center at (833) 251-6392.

Phone handset in circle.
Call

Monday through Friday, 7 a.m. – 7 p.m.
Saturday and Sunday, 6 a.m. – 4 p.m.

Locations

We offer over 70 branches in California and 30,000+ ATM locations.

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Disclosures
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